Track and Improve Customer Loyalty with Advanced NPS Surveys
Customer.guru Net Promoter NPS Review
The Customer.guru Net Promoter NPS app, developed by Customer.guru, boasts a commendable 4.5 rating from 195 reviews. Launched on August 31, 2016, it empowers Shopify merchants to track and analyze segmented Net Promoter Scores (NPS) through targeted email surveys. Whether you’re a hobbyist or managing a large-scale business, Customer.guru offers robust analytics and survey tools to enhance customer satisfaction and loyalty.
Overview & Key Benefits
Customer.guru distinguishes itself with its ability to segment Net Promoter Scores, enabling merchants to gain deep insights into customer satisfaction across various demographics and purchase behaviors. Key benefits include:
- Quick Installation – Get up and running in just 30 seconds.
- Smart Follow-Ups – Increase survey responses with automated, intelligent follow-up emails.
- Embed Testimonials – Seamlessly integrate testimonials and reviews into your storefront.
By leveraging these features, merchants can identify trends, measure customer loyalty, and make data-driven decisions to improve their offerings and customer experience.
Choose the Pricing Option that Fits Your Business Needs
Flexible Plans
Plan Name | Price | Free Trial | Features |
---|---|---|---|
Free | Free | N/A |
|
Hobbyist | $50 / month | N/A |
|
Small Business | $150 / month | N/A |
|
Advanced | $250 / month | N/A |
|
Pros & Cons
Engage Customers with Multilingual Support
Supported Languages & Global Reach
Customer.guru Net Promoter NPS currently supports English. While this ensures a streamlined experience for English-speaking merchants, expanding language support could enhance its usability for a more diverse, global audience.
Seamlessly Connect with Your Favorite Tools
Integrations & SEO
Customer.guru integrates effortlessly with essential tools such as Zapier, Slack, Google Analytics, Facebook Ads, Desk, and Zendesk. These integrations streamline your workflow, allowing you to automate processes and synchronize customer feedback across platforms. Additionally, by embedding testimonials and reviews, you can enhance your store’s SEO, making your business more discoverable to potential customers.
Real Merchant Feedback
Merchants consistently commend Customer.guru for its simple one-question survey format that effectively engages customers and provides actionable insights. The user-friendly dashboard allows for easy segmentation of responses, while features like automated reminders and customizable survey questions add significant flexibility. Users also appreciate the quick results post-installation and the responsive, personalized customer support, making it a valuable tool for boosting customer engagement and satisfaction.
Similar Apps
Developer Details
Customer.guru is based at Sepapaja 6, Tallinn, 15551, EE. Visit their official website at https://customer.guru/help for more information and support. Since its launch on August 31, 2016, Customer.guru has been dedicated to providing scalable, user-friendly solutions tailored to the needs of Shopify merchants, focusing on enhancing customer relationships and driving business growth.
Additional Resources
Looking to get started or dive deeper into Customer.guru’s features? Explore these helpful resources:
Final Thoughts
The Customer.guru Net Promoter NPS app offers a powerful, easy-to-use solution for Shopify merchants aiming to measure and enhance customer loyalty. With its quick installation, smart follow-ups, and seamless integrations, Customer.guru provides valuable insights that can drive business growth. While currently limited to English, its robust feature set and responsive support make it a worthy investment for businesses looking to deepen their understanding of customer satisfaction and foster long-term loyalty.
Join the growing number of merchants who have transformed their customer engagement with Customer.guru. Visit the Customer.guru listing on the Shopify App Store today and start leveraging the power of Net Promoter Scores to elevate your business.
- 1Track and Improve Customer Loyalty with Advanced NPS Surveys
- 2Enhance Customer Insights with Comprehensive NPS Tracking
- 3Choose the Pricing Option that Fits Your Business Needs
- 4Assess the Strengths and Potential Limitations
- 5Engage Customers with Multilingual Support
- 6Seamlessly Connect with Your Favorite Tools
- 7What Shopify Store Owners Are Saying
- 8Other Merchants Also Consider
- 9Meet the Team Behind Customer.guru
- 10Learn, Set Up, and Optimize Your Experience
- 11Boost Your Customer Loyalty and Business Growth