Customer.guru Net Promoter NPS

The Customer.guru Net Promoter NPS app allows Shopify merchants to effortlessly track and analyze customer loyalty through segmented NPS surveys, enhancing insights into customer satisfaction. With features like quick installation, smart follow-ups, and the ability to embed testimonials, it empowers businesses to identify trends and make data-driven decisions to improve customer experience.

Track and Improve Customer Loyalty with Advanced NPS Surveys

Customer.guru Net Promoter NPS Review

The Customer.guru Net Promoter NPS app, developed by Customer.guru, boasts a commendable 4.5 rating from 195 reviews. Launched on August 31, 2016, it empowers Shopify merchants to track and analyze segmented Net Promoter Scores (NPS) through targeted email surveys. Whether you’re a hobbyist or managing a large-scale business, Customer.guru offers robust analytics and survey tools to enhance customer satisfaction and loyalty.

1

Overview & Key Benefits

Enhance Customer Insights with Comprehensive NPS Tracking

Customer.guru distinguishes itself with its ability to segment Net Promoter Scores, enabling merchants to gain deep insights into customer satisfaction across various demographics and purchase behaviors. Key benefits include:

  • Quick Installation – Get up and running in just 30 seconds.
  • Smart Follow-Ups – Increase survey responses with automated, intelligent follow-up emails.
  • Embed Testimonials – Seamlessly integrate testimonials and reviews into your storefront.

By leveraging these features, merchants can identify trends, measure customer loyalty, and make data-driven decisions to improve their offerings and customer experience.

Choose the Pricing Option that Fits Your Business Needs

Flexible Plans

Plan Name Price Free Trial Features
Free Free N/A
  • Survey up to 5 users per month
Hobbyist $50 / month N/A
  • Survey up to 1,000 users per month
Small Business $150 / month N/A
  • Survey up to 5,000 users per month
Advanced $250 / month N/A
  • Survey up to 10,000 users per month designed for Shopify PLUS
2

Pros & Cons

Assess the Strengths and Potential Limitations
Positive
  • Simple One-Question Survey Format
  • Actionable Insights from Customer Feedback
  • User-Friendly Dashboard for Easy Segmentation
  • Automated Reminders to Boost Survey Participation
  • Customizable Survey Questions
  • Quick Setup and Rapid Results
  • Responsive and Personalized Customer Support
Negatives
  • Limited to English Language Support
  • Higher Pricing Tiers for Large-Scale Surveys

Engage Customers with Multilingual Support

Supported Languages & Global Reach

Customer.guru Net Promoter NPS currently supports English. While this ensures a streamlined experience for English-speaking merchants, expanding language support could enhance its usability for a more diverse, global audience.

Seamlessly Connect with Your Favorite Tools

Integrations & SEO

Customer.guru integrates effortlessly with essential tools such as Zapier, Slack, Google Analytics, Facebook Ads, Desk, and Zendesk. These integrations streamline your workflow, allowing you to automate processes and synchronize customer feedback across platforms. Additionally, by embedding testimonials and reviews, you can enhance your store’s SEO, making your business more discoverable to potential customers.

3

Real Merchant Feedback

What Shopify Store Owners Are Saying

Merchants consistently commend Customer.guru for its simple one-question survey format that effectively engages customers and provides actionable insights. The user-friendly dashboard allows for easy segmentation of responses, while features like automated reminders and customizable survey questions add significant flexibility. Users also appreciate the quick results post-installation and the responsive, personalized customer support, making it a valuable tool for boosting customer engagement and satisfaction.

4

Similar Apps

Other Merchants Also Consider
5

Developer Details

Meet the Team Behind Customer.guru

Customer.guru is based at Sepapaja 6, Tallinn, 15551, EE. Visit their official website at https://customer.guru/help for more information and support. Since its launch on August 31, 2016, Customer.guru has been dedicated to providing scalable, user-friendly solutions tailored to the needs of Shopify merchants, focusing on enhancing customer relationships and driving business growth.

6

Additional Resources

Learn, Set Up, and Optimize Your Experience

Looking to get started or dive deeper into Customer.guru’s features? Explore these helpful resources:

7

Final Thoughts

Boost Your Customer Loyalty and Business Growth

The Customer.guru Net Promoter NPS app offers a powerful, easy-to-use solution for Shopify merchants aiming to measure and enhance customer loyalty. With its quick installation, smart follow-ups, and seamless integrations, Customer.guru provides valuable insights that can drive business growth. While currently limited to English, its robust feature set and responsive support make it a worthy investment for businesses looking to deepen their understanding of customer satisfaction and foster long-term loyalty.

Join the growing number of merchants who have transformed their customer engagement with Customer.guru. Visit the Customer.guru listing on the Shopify App Store today and start leveraging the power of Net Promoter Scores to elevate your business.

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